Frequently Asked Questions

Frequently Asked Questions

This article brings together answers to the most common questions about using VisitorRego. Each question below links to a step-by-step guide or further information.

If you can’t find the answer you’re looking for, please contact our friendly support team. and we’ll be happy to help.


VR Portal Accounts & Access

How do I register my VR Portal account to be able to log in?
How do I log into VR Portal?
I've forgotten my password. How do I reset it?
How do I add a login to VR Portal for a team member?
How do I navigate through VR Portal?


Visitor & Staff Management

How do I view who is onsite?
How do I view visitor sign-in history?
How do I delete old registrations?


Authorisation Management

How do I add an individual?
How do I assign an authorisation to an individual?
How do I send an invite to an individual?
How do I check if an individual has been sent an invitation email?
How do I certify an authorisation for an individual?
How do I add an authorisation template for individuals?


Emergency Reports

How do I view the online emergency report?
How do I print an emergency report via Self-Registration mode?


Self-Registration & Customisation

How do I Change the Graphics?
How do I add and rename Self-Registration fields?
How do I toggle to Windows Desktop from Self Registration?
How do I password protect toggling out of Self-Registration mode?


Printers & Labelling

Where can I order more labels?
How do I change the label roll on a Brother QL-700 Label Printer in a Kiosk?
How do I change the label roll on a Brother QL-700 Label Printer for a Counter?
How do I change the label roll on a Brother QL-700 Label Printer in a Flex?
How do I reset the label count after changing the labels?
Why won't the Printer Print?
Why is the Label Printer Printing Two Stickers instead of One?
Why is the Printer Printing Blank Labels?


Hardware & Peripherals

How do I connect/reconnect a scanner?
Why is the Scanner Not Working?
What are the system requirements for VisitorRego?
How do I open and close the tablet case?
The Webcam isn't Working. What do I do?


Notifications

How do I set up email notifications?
How do I set up SMS notifications?


Support & General Questions

How do I contact support?
My Subscription has Expired. What do I do?
What Version of VisitorRego am I Running?