Phone/email support

Phone/email support

Receive comprehensive support for both hardware and software through our dedicated support team available via phone and email. Our responsive support ensures timely assistance, guiding you through any queries or issues related to VisitorRego. Benefit from personalised attention and expert guidance to optimise your software experience.


Need help from the support team?

Please send them an email or give them a call on the numbers below.

NZ & INT +64 9 479 3333
AU 1800 305 620


    • Related Articles

    • Unattended Reception - Displaying Staff Phone Details

      If your reception area is unattended, you may want visitors to call the staff member they’re meeting with. VisitorRego can display the staff member’s phone or mobile number directly on the screen once the sign-in process is complete. This eliminates ...

    • Setting up Email notifications

      VisitorRego has the ability to send an email notification to the staff member with whom the visitor is here to see. To utilise this feature, your VisitorRego unit will need to have a network/internet connection and the staff list populated with the ...

    • Editing the Email Template

      The email notifications are all templates which reside in the Res folder of each machine. You can edit the response and save it, so the updated version is now the new email template. The file path for the template you are wanting is ...

    • Low Label Email Notification

      VisitorRego has the ability to send an email notification that the labels in your printer are running low. This is particularly useful if your VisitorRego unit is in an unattended area, or if you have a VisitorRego Kiosk where the label printer is ...

    • Multiple Email Addresses

      It is possible to email two staff members for the one registration. This is useful when a staff members PA or EA also needs to receive the email notification that a visitor has arrived. From Admin mode, choose File> Maintain Staff. In the email field ...