Phone/email support

Phone/email support

Receive comprehensive support for both hardware and software through our dedicated support team available via phone and email. Our responsive support ensures timely assistance, guiding you through any queries or issues related to VisitorRego. Benefit from personalised attention and expert guidance to optimise your software experience.


Need help from the support team?

Please send them an email or give them a call on the numbers below.

NZ & INT +64 9 479 3333
AU 1800 305 620


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    • Email using VRF Mail

      VRF Mail is an in-built VRF email service which sends emails through the web server. It is checked as the default setting in VisitorRego found via Admin mode select Options> System Setup> Email. Requirements: need to be able to communicate with VRF ...

    • Setting up Email notifications

      VisitorRego has the ability to send an email notification to the staff member with whom the visitor is here to see. To utilise this feature, your VisitorRego unit will need to have a network/internet connection and the staff list populated with the ...

    • Editing the Email Template

      The email notifications are all templates which reside in the Res folder of each machine. You can edit the response and save it, so the updated version is now the new email template. The file path for the template you are wanting is ...

    • Email using SQL DBMail

      If you are using a full version of SQL Server, then using SQL DBMail is a robust, fast and trouble free mechanism to send emails (this is especially true if the VisitorRego appliance is not connected to the network). The SQL DBMail profile needs to ...

    • Email using your SMTP Server

      To send an email notification using your company's SMTP server you will need to have the IP address of the PC running the VisitorRego software added to the 'Allow list' of the server. Please ask your IT department for assistance with this. To access ...