Subscription Key

Because the VisitorRego software is downloadable, the subscription key serves as your own personal key to unlock the software.

A subscription key is specific to each computer running VisitorRego. These are updated yearly or as required.

You may get a message like the one below. This means that your subscription has or is about to expire.

If you get this message, contact our friendly support team, and we will provide you with an updated key. You will need to provide your Company name, the MAC Address of the computer running VisitorRego, and the version and build of VisitorRego currently installed.

You can find this information by clicking Help> About, from Admin Mode  in the top right-hand corner.

 

Take a screenshot of this window or take note of the details.

The field named ID is the MAC address that VisitorRego is reading.

Send the About screen and your MAC Address  details through to our support team.

We will send you your updated key as a txt file.

Save this txt file into your VisitorRego.NET folder, replacing the old file of the same name (Copy and Replace)

Now from the About screen in VisitorRego, click Load Subscription Keys.

Click, OK then close all open Windows, exit VisitorRego and Re-start your computer.

• Related Articles

• Self Registration Error

  The VisitorRego software is downloadable, therefore the subscription key serves as your own personal key to unlock the software. A subscription key is specific to each computer running VisitorRego. These are updated yearly or as required. These are ...

• Setting up Workflows

  Workflows allow people to select their registration category, such as Visitor, Contractor, or Staff, when signing in. This selection determines the health and safety information presented to them, ensuring that only relevant details for their ...

• How to Check What Version of VisitorRego is Currently Installed

  This article will guide you through the process of finding out which version of VisitorRego is installed on your system. This information may be requested by the VisitorRego support team for specific tasks, such as upgrades or troubleshooting. Follow ...

• Changing and Updating Graphics

  With VisitorRego, you have the ability to personalise the on-screen graphics to match your organisation's branding and site-specific needs. You can update key graphics such as the welcome screen, background screen, health and safety slides and ...

• How to Open and Close the Tablet Case

  To open the tablet case you will first need to tilt it upwards (so that the tablet does not drop out when opening it). Unlock the case with your keys and carefully open the front of the case from the left and remove the front. If you are having ...