How to Connect/Re-connect Scanner

How to Connect/Re-connect Scanner

VisitorRego can automatically detect which COM port a scanner is assigned to.

You can see the COM port assigned in Devices & Printers or in Device Manager.

To reconnect the scanner try the following:

·         Unplug scanner, then reconnect.

·         Restart Windows. 

If you’ve done this, and you still can’t see a COM port assigned, then the scanner is not configured to run in serial emulation mode. Contact VisitorRego support to obtain the correct configuration barcodes needed to configure your scanner.


    • Related Articles

    • Scanner Troubleshooting

      If you are experiencing issues with your scanner, such as when scanning a label to sign out and the scanner does not respond, this troubleshooting guide can help you resolve the problem. Resetting the Scanner Most scanner issues can be resolved by ...
    • Frequently Asked Questions

      This article brings together answers to the most common questions about using VisitorRego. Each question below links to a step-by-step guide or further information. If you can’t find the answer you’re looking for, please contact our friendly support ...
    • Database Connection Settings

      VisitorRego uses a database to store and manage data. By default, it uses a built-in SQLite database, which is lightweight, requires no setup, and works seamlessly out of the box. For organisations that prefer centralised management, SQL Server can ...
    • Pre-Registration

      The Pre-Registration feature allows organisers to send meeting invitations in advance to people who will be coming onsite, complete with all necessary site details. This lets attendees enter their information ahead of time and view and acknowledge ...
    • Introduction

      VisitorRego is a complete system for managing visitors and contractors, as well as other types of people who may be accessing your site. When the system is delivered, it is typically already pre-configured with your company-specific branding and ...