How to Connect/Re-connect Scanner

How to Connect/Re-connect Scanner

VisitorRego can automatically detect which COM port a scanner is assigned to.

You can see the COM port assigned in Devices & Printers or in Device Manager.

To reconnect the scanner try the following:

·         Unplug scanner, then reconnect.

·         Restart Windows. 

If you’ve done this, and you still can’t see a COM port assigned, then the scanner is not configured to run in serial emulation mode. Contact VisitorRego support to obtain the correct configuration barcodes needed to configure your scanner.


    • Related Articles

    • Scanner Troubleshooting

      If you are experiencing issues with your scanner, the troubleshooting guide below may help you fix the issue. Generally, most scanner issues can be resolved by resetting the scanner. Reset the scanner by unplugging it from the VisitorRego unit, then ...

    • Error Messages

      Sometimes, you may encounter an error message when trying to start VisitorRego.NET. This can be due to a number of things. If you do not find what are you are looking for here, contact our support team for more help. Can't Open Database Error Message ...

    • Frequently Asked Questions

      This article brings together answers to the most common questions about using VisitorRego. Each question below links to a step-by-step guide or further information. If you can’t find the answer you’re looking for, please contact our friendly support ...

    • Updating Subscription Keys

      Each workstation running VisitorRego must have a valid subscription to operate. Subscriptions confirm the workstation is licensed and authorised to run the software. For most sites, subscription management is automatic via the VR Portal server and ...

    • Signing in using the Mobile Pass function

      Mobile Pass is a function that allows visitors to sign in from their own smartphone device rather than at a physical VisitorRego unit. A unique QR code is printed and displayed at your entrance or sign-in point. Visitors can then scan the QR code ...