How to Connect/Re-connect Scanner

How to Connect/Re-connect Scanner

VisitorRego can automatically detect which COM port a scanner is assigned to.

You can see the COM port assigned in Devices & Printers or in Device Manager.

To reconnect the scanner try the following:

·         Unplug scanner, then reconnect.

·         Restart Windows. 

If you’ve done this, and you still can’t see a COM port assigned, then the scanner is not configured to run in serial emulation mode. Contact VisitorRego support to obtain the correct configuration barcodes needed to configure your scanner.


    • Related Articles

    • Scanner Troubleshooting

      If you are experiencing issues with your scanner, such as when scanning a label to sign out and the scanner does not respond, this troubleshooting guide can help you resolve the problem. Resetting the Scanner Most scanner issues can be resolved by ...

    • Frequently Asked Questions

      This article brings together answers to the most common questions about using VisitorRego. Each question below links to a step-by-step guide or further information. If you can’t find the answer you’re looking for, please contact our friendly support ...

    • Error Messages

      Sometimes, you may encounter an error message when trying to start VisitorRego.NET. This can be due to a number of things. If you do not find what are you are looking for here, contact our support team for more help. Can't Open Database Error Message ...

    • Database Connection Settings

      VisitorRego uses a database to store and manage data. By default, it uses a built-in SQLite database, which is lightweight, requires no setup, and works seamlessly out of the box. For organisations that prefer centralised management, SQL Server can ...

    • Signing in using the Mobile Pass function

      Mobile Pass is a function that allows visitors to sign in from their own smartphone device rather than at a physical VisitorRego unit. A unique QR code is printed and displayed at your entrance or sign-in point. Visitors can then scan the QR code ...