VisitorRego is already running, please close the other instance

1. Click OK on the error message. Continue using the already running instance of VisitorRego.
   
2. If you are currently in Admin mode and want to switch back to Self Registration mode, there is no need to try and start VisitorRego again. Simply toggle back to Self Registration. Instructions here.

A common cause of this error occurs when VisitorRego is set to launch automatically when Windows starts. If the computer has just started and VisitorRego is still in the process of opening, users may think it hasn’t started and attempt to launch it manually by clicking the shortcut. This triggers the “already running” error. In this case, simply wait for the initial startup to complete or use the instance that is already open.

VRF server can't be opened

1. Ensure the computer is connected to the internet. Once a stable connection is established, restart VisitorRego to allow it to connect to the VR Portal server.
   
2. If your site intentionally does not use an internet connection, you can safely ignore this error.

A common cause of this error occurs when VisitorRego is set to launch automatically when Windows starts. After a computer starts, it can take several seconds for the Wi-Fi or Ethernet connection to fully establish. If VisitorRego launches before the connection is ready, it will not detect the VR Portal server and may display this error. In this situation, simply wait a moment for the network to become active, and click OK to continue. Once the connection is established, VisitorRego will function normally.

Workstation Not Registered

This message appears when VisitorRego is launched on a workstation that has not been registered. It displays a unique Workstation ID.

Resolution

1. Record the Workstation ID displayed.
   
2. Provide the ID along with your company and site details to VisitorRego Support.
   
3. After registration is completed, restart the software so it recognises the registration.

For more details, please see our knowledge base article: Registering a Workstation.

Invalid Subscription

This message indicates the workstation’s subscription is expired or invalid. Subscriptions confirm that the workstation is licensed and authorised to run VisitorRego.

Resolution

1. Contact VisitorRego Support to verify and update the subscription.
   
2. Restart the software after the subscription is updated.
   

For more details, please see our knowledge base article: Registering a Workstation.

Validation Error

This error appears when only a single name is entered in the Name field on the Self-Registration screen. The system requires both a first and last name to proceed.

A very common scenario where this error appears is when toggling out of Self-Registration mode to access Admin mode or the Windows desktop using a password. In this case, the password is entered in the Name field, and the system interprets it as a single name.

Resolution

1. Self-Registration: Press OK on the error message. Enter both a first and last name in the Name field.
   
2. Toggling / password use: This error can be ignored. Click OK or wait for it to automatically disappear. It will occur every time a password is used for toggling if one is in place; this is expected behaviour.

For more details on toggling out of Self-Registration mode, please see our knowledge base article: Toggling Between Admin mode and Self Registration.

For more details on setting passwords for Self-Registration, please see our knowledge base article: Password protecting Self Registration.