Setup and Maintenance
Error Messages
This article explains some of the most common error messages that can appear in VisitorRego and how to resolve them. VisitorRego is already running, please close the other instance This error appears when you attempt to start VisitorRego while an ...
Registering a Workstation
Each workstation running VisitorRego must be registered to operate. Registration ensures the workstation is licensed, authorised to run the software, and correctly linked to the appropriate site in VR Portal. This process effectively provides the ...
Updating Site Association
After installing VisitorRego or connecting a site to VRP, it is important to ensure the correct site is selected so that the software functions properly. In most cases, after connecting a site to VRP and restarting the software, it will detect the ...
Set Windows Firewall to allow port 1433 (SQL) connections (inbound and outbound)
If your site uses a remote SQL Server for VisitorRego’s database, Windows Firewall may block the connection between the VisitorRego unit and the SQL Server. Port 1433 (TCP) may need be allowed for both inbound and outbound traffic to ensure ...
How to Check What Version of VisitorRego is Currently Installed
This article will guide you through the process of finding out which version of VisitorRego is installed on your system. This information may be requested by the VisitorRego support team for specific tasks, such as upgrades or troubleshooting. Follow ...
Updating Subscription Keys
Each workstation running VisitorRego must have a valid subscription to operate. Subscriptions confirm the workstation is licensed and authorised to run the software. For most sites, subscription management is automatic via the VR Portal server and ...
VisitorRego Requirements
PC Requirements To install and run VisitorRego, your PC must meet the following minimum specifications: CPU: Intel Core i3 or higher (or processor with comparable x64 benchmarked performance) Note: Processors need to provide performance comparable to ...
Database Connection Settings
VisitorRego uses a database to store and manage data. By default, it uses a built-in SQLite database, which is lightweight, requires no setup, and works seamlessly out of the box. For organisations that prefer centralised management, SQL Server can ...