Reception Bell - An Overview
The Reception Bell is a VisitorRego feature designed for situations where a reception area may be unattended. It provides an easy way for people at a VisitorRego unit to request assistance, notify staff of their arrival, or announce a delivery.
When the Reception Bell button on the welcome screen is pressed, VisitorRego sends an alert to selected staff via email, SMS, or both, depending on your configuration. The notification lets staff know that someone is waiting at reception and can include a message such as “Someone is at Reception.”
This feature is commonly used in unattended receptions, delivery and courier drop-off points, contractor or visitor entry areas, and other access points where staff may not always be present. By using the Reception Bell, people arriving at your site can easily get the attention of staff without needing direct access to a phone or intercom.
When the Reception Bell button on the welcome screen is pressed, VisitorRego sends an alert to selected staff via email, SMS, or both, depending on your configuration. The notification lets staff know that someone is waiting at reception and can include a message such as “Someone is at Reception.”
This feature is commonly used in unattended receptions, delivery and courier drop-off points, contractor or visitor entry areas, and other access points where staff may not always be present. By using the Reception Bell, people arriving at your site can easily get the attention of staff without needing direct access to a phone or intercom.
How the Reception Bell Works
Once the Reception Bell is enabled and set up, the process works as follows:
- Button press
A person at the reception area taps the Reception Bell button on the Welcome screen. - On-screen confirmation
A message appears confirming that the request has been sent, for example:
"An email and text message have been sent asking for reception assistance".
The person can then tap OK to continue, or the message will time out and close on its own. - Notification sent
At the same time, VisitorRego sends the same message via email and/or SMS to the designated staff, depending on the setup. - Staff response
Staff receive the notification and can then attend to the reception area or handle the delivery or request.
Setting Up the Reception Bell
Setting up the Reception Bell involves three key stages, each managed through VisitorRego’s Admin mode. Completing all three ensures that the button displays correctly, functions as intended, and sends notifications to the right staff members.
- Enable the Reception Bell and select the button graphic
This step activates the Reception Bell feature and sets the image that appears on the welcome screen.
Learn how in our Enabling the Reception Bell and Selecting the Graphic File knowledge base article. - Position and resize the button area
Define the touchable area on the screen where people can tap to activate the Reception Bell.
Find out how in our Positioning and Resizing the Reception Bell knowledge base article. - Set which staff are to be notified
Choose who will receive an email and/or SMS when the button is pressed.
Learn how in our Setting up Which Staff Are to Be Notified When Pressing the Reception Bell knowledge base article.