Knowledge Base
VisitorRego
Support articles for VisitorRego software
Recent Articles
Show Authorisations Only setting for Onboarding Invitations
The Show Authorisations Only setting controls what an individual sees when they open an onboarding invitation email link. When an onboarding invitation is sent, the individual receives an email with a link to complete any required authorisation tasks ...Error Messages
This article explains some of the most common error messages that can appear in VisitorRego and how to resolve them. VisitorRego is already running, please close the other instance This error appears when you attempt to start VisitorRego while an ...Bye Reminder - Sign Out Pop Up Reminder
VisitorRego’s Bye Reminder feature displays a pop-up image when someone signs out. The image can contain any message you choose, for example a prompt to return valuables such as keys, access cards, PPE, or other site-issued items before leaving. This ...What to Do When a VisitorRego Device Shows the Windows Login Screen
VisitorRego devices are normally configured to auto log in to Windows, so the system launches VisitorRego automatically without any user intervention. In rare situations, such as a power cut, unplugged device, or fully drained battery, the device may ...Registering a Workstation
Each workstation running VisitorRego must be registered to operate. Registration ensures the workstation is licensed, authorised to run the software, and correctly linked to the appropriate site in VR Portal. This process effectively provides the ...
Popular Articles
Changing the Label Roll on a Dymo 450 Label Printer
This guide applies to the Dymo LabelWriter 450 Label Printer. 1. Open up the lid of the label printer. 2. If a roll of labels was already loaded, press the label the label eject button to eject the labels. 3. Remove the spool from the printer 4. ...Loading Staff from Active Directory – Network Connected
Active Directory and LDAP can be leveraged to enable automated importation of a staff list into VisitorRego. Active Directory integration is intended for a system administrator or IT specialist to set up. Knowledge of how your Active Directory is ...Scanner Troubleshooting
If you are experiencing issues with your scanner, such as when scanning a label to sign out and the scanner does not respond, this troubleshooting guide can help you resolve the problem. Resetting the Scanner Most scanner issues can be resolved by ...Brother Printer Configuration
After setting up a label printer in VisitorRego, it is important to configure the printer to the correct label size that it uses. This article refers to the Brother QL-700 Label Printer. Drivers for the printer should already be installed. If not, ...Changing the Label Roll on a Brother QL-700 Label Printer
This guide applies to the Brother QL-700 Label Printer. 1. Locate the keys to your VisitorRego unit and open the enclosure that houses the label printer. 2. Open the print cover using the indent pictured (if applicable). 3. Remove the old label roll ...